MODULES

1. Community-pharmacy roles in primary care & public health

2. Business models, licensing & local regulations

3. Front-of-shop merchandising & category management

4. Point-of-sale (POS) systems & financial metrics

5. OTC counselling, minor-ailment management & triage

6. Vaccination, screening & wellness services in pharmacy

7. Marketing, social media & patient-loyalty programmes

8. Supply contracts, wholesaler agreements & pricing strategy

9. Ethics, confidentiality & data protection in retail settings

10. Workforce leadership, delegation & performance reviews

11. Community outreach, health campaigns & CSR

12. Capstone: develop a full business & service-expansion plan

Learning Outcomes

1. Integrate clinical, retail, and public-health services in a community setting.

2. Analyse sales and inventory data to optimise product mix and profitability.

3. Deliver high-quality OTC care, vaccination, and screening services.

4. Ensure compliance with pharmacy law, data privacy, and ethical standards.

5. Craft marketing and outreach strategies that build community trust and growth.

Community & Retail Pharmacy Operations

Focuses on operating successful community and chain-store pharmacies, blending patient-care excellence with business acumen—covering merchandising, regulatory compliance, and public-health services.
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